Shop Policies

Welcome to The Chilly Dog. I take great pride my work and I hope you enjoy my patterns as much as I enjoy designing them.

Accounts, Purchases and Downloads

You are not required to create an account at shop.thechillydog.com when you purchase a pattern. However, creating an account allows you to see what patterns you have previously purchased from my shop.

When you purchase a pattern, you will receive a link to download your pattern in two places:

  1. After checkout, on the "Thank You" screen, as soon as your order is complete
  2. Via email (If it is not in your email inbox within moments of purchase, check your junk or spam folder. The download message will be from "The Chilly Dog" <delivery@shopify.com>.)

The download link is NOT stored in your customer account.

If you would like me to resend your download link at any time in the future, please contact me. It is helpful if you include your name, the name of the pattern you purchased and if possible, your order number in your message.

Copyrights

All of my patterns are copyrighted. Patterns are for individual, personal, non-commercial use only. No portion of my patterns may be reproduced or transmitted in any form, by any means, mechanical, electronic, photocopying or otherwise without my written permission.

Quite simply, pattern writing is my livelihood and distributing copies of any of my patterns to your friends, family, crochet or knitting group, etc. is not only illegal, it is like stealing money from my pocket.

Custom Orders

I am occasionally able to accept custom orders for finished items. Please contact me with your request.

Discount Codes

I like to treat my customers and e-newsletter subscribers with discount codes. Only one discount code may be used per purchase.

Downloading to iPads, iPhones and Macs

I am unable to give device support for accessing your downloaded PDF pattern files. However, here are three articles that explain the process of downloading and file storage for Apple devices.

If you are still unable to locate your file, please contact me me with your name and order number so I can get you stitching as soon as possible.

Pattern Support

I am continually creating instructional videos explaining many different knitting techniques and they are available on my YouTube channel.

If you have a quick question or need additional clarification on the terminology or a technique used in one of my patterns, you may contact me.

I am able give more extensive, personalized knitting support, as my schedule permits, but this service is provided for an additional fee. If you would like to inquire about my teaching rates or schedule an appointment to video chat, contact me.

Pattern Updates

I occasionally update individual patterns with simplified formatting, additional instructions and errata. If you previously purchased a pattern that I update, I will email you with a download link so you can access the new version. Again, download notifications come from "The Chilly Dog" <delivery@shopify.com>.

Payments

Your payment information is securely processed through either Shopify Payments or PayPal. As a seller, I never have access to your credit card information.

Privacy

I hate spam just as much as you. Your personal information such as name, address and email address is only used to process orders. You will not be added to my email list unless you opt-in and I will never sell your information to a third party.

Refunds

No refunds are available for digital goods after the file has been downloaded.

If you accidentally purchase multiple copies of the same pattern, please contact me. I try to review every order for this type of error and will refund the overage as soon as I become aware of the problem.

Taxes

If you're like me and live in the great state of Arizona, sales tax will be added to your purchase price.

Wholesale

Would you like to use one of my patterns for resale in a kit or as a class or stitch along? I accept wholesale pattern orders from Local Yarn Stores and other businesses in the fiber/textile industry. Please contact me for more information on wholesale rates and payment options.

Questions?

If you have additional questions about my shop policies, please contact me.