Accounts and Downloads

Creating a customer account is recommended, but not required when making a pattern purchase.

When you purchase a pattern, you will receive a link to download your pattern in three places:

1. After checkout on the "Thank You!" screen, as soon as your order is complete.

2. Via email (If it is not in your email inbox within moments of purchase, check your junk or spam folder. The download message will be from "The Chilly Dog" <no-reply@edp-cdn.net>.)

3. The Order History section of your Customer Account will now include download links for patterns purchased after February 26, 2022.

Unfortunately, download links for patterns purchased before February 26, 2022, are no longer active. We will issue new download links if requested.

If you would like us to resend or re-issue a download link, please contact us. It is helpful if you include your name, the name of the pattern you purchased and if possible, your order number in your message.

Copyright and Use

All of our patterns are copyrighted. Patterns are for individual, personal, non-commercial use only.

No portion of our patterns may be reproduced or transmitted in any form, by any means, mechanical, electronic, photocopying or otherwise without the designer's written permission.

Device Support 

We are unable to provide device support for downloading, accessing, viewing or printing your .pdf pattern files. However, if you are having download difficulties, please contact us with your name and order number and we will get you stitching as soon as possible by sending your pattern via email.

Discount Codes

We like to treat e-newsletter subscribers with discount codes. Only one discount code may be used per purchase.

Errata and Pattern Updates

We occasionally update individual patterns with simplified formatting, additional instructions and errata.

For patterns purchase after February 26, 2022, you can access the most recent version of a pattern by:

• using the download link in the "Order History" section of your customer account
• using the download link in the automated email from your original order

Pattern errata is also noted at the bottom of the pattern description on our product pages.

If you would like us to resend or re-issue a download link, please contact us. It is helpful if you include your name, the name of the pattern you purchased and if possible, your order number in your message.

Pattern Support

We are continually creating instructional videos explaining many different knitting techniques and they are available on our YouTube channel.

• The Chilly Dog Channel on YouTube
• Playlists for specific Patterns and KALs

If you have a quick question or need additional clarification on the terminology or a technique used in one of our patterns, you may contact us.

We are occasionally able to provide more extensive, personalized knitting support, but this service is provided for an additional fee. If you would like to inquire about teaching rates or schedule a video chat appointment, contact us.

Payments

Your payment information is securely processed through Shopify Payments. As a seller, we never have access to your credit card information.

We are no longer accepting payments processed by PayPal.

Privacy

We hate spam just as much as you. Your personal information such as name, address and email address is only used to process orders. We DO NOT use creepy tracking, like Google Analytics. You will not be added to our email list unless you choose to subscribe. We will never sell your information to a third party.

Refunds

No refunds are available for digital goods after the file has been downloaded.

If you accidentally purchase multiple copies of the same pattern, please contact us. We try to review every order for this type of error and will refund the overage as soon as we become aware of the problem.

Taxes

If you live in the great state of Alabama, where our business is located, sales tax will be added to your purchase price.

Terminology and Yarn Weight

When designing knit patterns, we follow the terminology set by the Craft Yarn Council as much as possible. The complete Standards & Guidelines booklet is available to download at YarnStandards.com.

Here's a quick reference for yarn weights.

• 0-lace: lace, 10 count crochet thread
• 1-super fine: sock, fingering, baby
• 2-fine: sport, baby
• 3-light: dk, light worsted
• 4-medium: worsted, afghan, aran
• 5-bulky: chunky, craft, rug
• 6-super bulky: bulky, roving
• 7-jumbo: jumbo, roving

Wholesale

Would you like to use one of our patterns for resale in a kit or as a class or stitch along? We accept wholesale pattern orders from Local Yarn Stores and other businesses in the fiber/textile industry. Please contact us for more information on wholesale rates and payment options.

Questions?

If you have additional questions about our shop policies, please contact us.